Estudo avaliativo da qualidade de serviços de uma empresa de artigos personalizados, segundo a percepção dos seus clientes

This study brings an evaluation of the services quality of the company @pedamulata, specialized in customised products, based on the perception and experiences of its customers, using the SERVQUAL scale as a guide for data collection. Therefore, through a quantitative approach, investigative techniq...

पूर्ण विवरण

में बचाया:
ग्रंथसूची विवरण
मुख्य लेखक: Silva, Eduardo Pereira da
अन्य लेखक: Ferreira, Antônio Carlos
स्वरूप: bachelorThesis
भाषा:pt_BR
प्रकाशित: Universidade Federal do Rio Grande do Norte
विषय:
ऑनलाइन पहुंच:https://repositorio.ufrn.br/handle/123456789/35257
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