Implementation of a Six Sigma project in a 3M division of Brazil

Purpose – The Six Sigma project aims at a continual reduction in process variation, eliminating defects or flaws in products and services, optimizing processes and reducing costs. The purpose of this study is to demonstrate improvements in customer service index (CSI), product cycle time and invento...

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Principais autores: Souza, Ricardo Pires de, Hékis, Hélio Roberto, Oliveira, Lucas Ambrósio Bezerra, Queiroz, Jamerson Viegas, Queiroz, Fernanda Cristina Barbosa Pereira, Valentim, Ricardo Alexsandro de Medeiros
Formato: article
Idioma:English
Publicado em: Emerald
Assuntos:
Six Sigma
Customer service index (CSI)
Value stream map
Kanban
Brazil
Endereço do item:https://repositorio.ufrn.br/jspui/handle/123456789/29736
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spelling ri-123456789-297362020-08-02T07:54:36Z Implementation of a Six Sigma project in a 3M division of Brazil Souza, Ricardo Pires de Hékis, Hélio Roberto Oliveira, Lucas Ambrósio Bezerra Queiroz, Jamerson Viegas Queiroz, Fernanda Cristina Barbosa Pereira Valentim, Ricardo Alexsandro de Medeiros Six Sigma Customer service index (CSI) Value stream map Kanban Brazil Purpose – The Six Sigma project aims at a continual reduction in process variation, eliminating defects or flaws in products and services, optimizing processes and reducing costs. The purpose of this study is to demonstrate improvements in customer service index (CSI), product cycle time and inventory turnover after implementation of a Six Sigma project. Design/methodology/approach – This research focused on the value stream mapping of a company process, performed by a multidisciplinary team that implemented a pull production system, the standard operational procedure in machines that were process bottlenecks, and the kanban system. Findings – After three months of implementation, the authors observed an 11.7 percent reduction in product cycle time, increase in customer service index (CSI) from 93.9 to 97 percent and increase in inventory turnovers from 4.9 to 9. Originality/value – The project was in accordance with the competitive strategy of the company, which is focused on customer satisfaction and cost reduction 2020-07-27T14:21:19Z 2020-07-27T14:21:19Z 2013-01-18 article SOUZA, R.P.; HÉKIS,H.R.; OLIVEIRA, L.A.B.; QUEIROZ, J.V.; QUEIROZ, F.C.B.P.; VALENTIM, R.A.M.. Implementation of a Six Sigma project in a 3M division of Brazil. International Journal of Quality and Reliability Management, v. 30, p. 129-141, 2013. Disponível em: https://www.emerald.com/insight/content/doi/10.1108/02656711311293553/full/html. Acesso em: 24 jul. 2020. https://doi.org/10.1108/02656711311293553 0265-671X https://repositorio.ufrn.br/jspui/handle/123456789/29736 10.1108/02656711311293553 en Attribution 3.0 Brazil http://creativecommons.org/licenses/by/3.0/br/ application/pdf Emerald
institution Repositório Institucional
collection RI - UFRN
language English
topic Six Sigma
Customer service index (CSI)
Value stream map
Kanban
Brazil
spellingShingle Six Sigma
Customer service index (CSI)
Value stream map
Kanban
Brazil
Souza, Ricardo Pires de
Hékis, Hélio Roberto
Oliveira, Lucas Ambrósio Bezerra
Queiroz, Jamerson Viegas
Queiroz, Fernanda Cristina Barbosa Pereira
Valentim, Ricardo Alexsandro de Medeiros
Implementation of a Six Sigma project in a 3M division of Brazil
description Purpose – The Six Sigma project aims at a continual reduction in process variation, eliminating defects or flaws in products and services, optimizing processes and reducing costs. The purpose of this study is to demonstrate improvements in customer service index (CSI), product cycle time and inventory turnover after implementation of a Six Sigma project. Design/methodology/approach – This research focused on the value stream mapping of a company process, performed by a multidisciplinary team that implemented a pull production system, the standard operational procedure in machines that were process bottlenecks, and the kanban system. Findings – After three months of implementation, the authors observed an 11.7 percent reduction in product cycle time, increase in customer service index (CSI) from 93.9 to 97 percent and increase in inventory turnovers from 4.9 to 9. Originality/value – The project was in accordance with the competitive strategy of the company, which is focused on customer satisfaction and cost reduction
format article
author Souza, Ricardo Pires de
Hékis, Hélio Roberto
Oliveira, Lucas Ambrósio Bezerra
Queiroz, Jamerson Viegas
Queiroz, Fernanda Cristina Barbosa Pereira
Valentim, Ricardo Alexsandro de Medeiros
author_facet Souza, Ricardo Pires de
Hékis, Hélio Roberto
Oliveira, Lucas Ambrósio Bezerra
Queiroz, Jamerson Viegas
Queiroz, Fernanda Cristina Barbosa Pereira
Valentim, Ricardo Alexsandro de Medeiros
author_sort Souza, Ricardo Pires de
title Implementation of a Six Sigma project in a 3M division of Brazil
title_short Implementation of a Six Sigma project in a 3M division of Brazil
title_full Implementation of a Six Sigma project in a 3M division of Brazil
title_fullStr Implementation of a Six Sigma project in a 3M division of Brazil
title_full_unstemmed Implementation of a Six Sigma project in a 3M division of Brazil
title_sort implementation of a six sigma project in a 3m division of brazil
publisher Emerald
publishDate 2020
url https://repositorio.ufrn.br/jspui/handle/123456789/29736
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AT oliveiralucasambrosiobezerra implementationofasixsigmaprojectina3mdivisionofbrazil
AT queirozjamersonviegas implementationofasixsigmaprojectina3mdivisionofbrazil
AT queirozfernandacristinabarbosapereira implementationofasixsigmaprojectina3mdivisionofbrazil
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