Gestão da satisfação e fidelidade do cliente: um estudo em uma instituição de ensino superior
This Master of Science Thesis deals with the customer satisfaction and loyalty focusing on a private higher education institution in Belém city, Brazil. The literature review focuses on costumer satisfaction and loyalty concepts and theory, models of quality managing systems and methodologies of cos...
Zapisane w:
1. autor: | |
---|---|
Kolejni autorzy: | |
Format: | Dissertação |
Język: | por |
Wydane: |
Universidade Federal do Rio Grande do Norte
|
Hasła przedmiotowe: | |
Dostęp online: | https://repositorio.ufrn.br/jspui/handle/123456789/15054 |
Etykiety: |
Dodaj etykietę
Nie ma etykietki, Dołącz pierwszą etykiete!
|