Gestão da satisfação e fidelidade do cliente: um estudo em uma instituição de ensino superior
This Master of Science Thesis deals with the customer satisfaction and loyalty focusing on a private higher education institution in Belém city, Brazil. The literature review focuses on costumer satisfaction and loyalty concepts and theory, models of quality managing systems and methodologies of cos...
সংরক্ষণ করুন:
| প্রধান লেখক: | |
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| অন্যান্য লেখক: | |
| বিন্যাস: | Dissertação |
| ভাষা: | por |
| প্রকাশিত: |
Universidade Federal do Rio Grande do Norte
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| বিষয়গুলি: | |
| অনলাইন ব্যবহার করুন: | https://repositorio.ufrn.br/jspui/handle/123456789/15054 |
| ট্যাগগুলো: |
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