Fatores que afetam a satisfação de pacientes em serviços de saúde :um estudo em setor ambulatorial de hospital
This thesis shows concepts and models related to customer satisfaction measurement, focusing in detail on patients satisfaction evaluations in a policlinic sector of a hospital located in Natal RN. To reach this aim, two hundred and fifty one patients of this hospital were interviewed. The methodo...
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| 格式: | Dissertação |
| 語言: | por |
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Universidade Federal do Rio Grande do Norte
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| 在線閱讀: | https://repositorio.ufrn.br/jspui/handle/123456789/14979 |
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