Fatores que afetam a satisfação de pacientes em serviços de saúde :um estudo em setor ambulatorial de hospital

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This thesis shows concepts and models related to customer satisfaction measurement, focusing in detail on patients satisfaction evaluations in a policlinic sector of a hospital located in Natal RN. To reach this aim, two hundred and fifty one patients of this hospital were interviewed. The methodo...

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Opis bibliograficzny
1. autor: Barbosa, Leonar Tiago
Kolejni autorzy: Ramos, Rubens Eugênio Barreto
Format: Dissertação
Język:por
Wydane: Universidade Federal do Rio Grande do Norte
Hasła przedmiotowe:
Serviço ao cliente
Satisfação do cliente
Pacientes
Satisfação
Serviços de saúde
Customer service
Customer satisfaction
Patients
Satisfaction
Health care
CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO
Dostęp online:https://repositorio.ufrn.br/jspui/handle/123456789/14979
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https://repositorio.ufrn.br/jspui/handle/123456789/14979

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