Fatores que afetam a satisfação de pacientes em serviços de saúde :um estudo em setor ambulatorial de hospital

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This thesis shows concepts and models related to customer satisfaction measurement, focusing in detail on patients satisfaction evaluations in a policlinic sector of a hospital located in Natal RN. To reach this aim, two hundred and fifty one patients of this hospital were interviewed. The methodo...

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Bibliographische Detailangaben
1. Verfasser: Barbosa, Leonar Tiago
Weitere Verfasser: Ramos, Rubens Eugênio Barreto
Format: Dissertação
Sprache:por
Veröffentlicht: Universidade Federal do Rio Grande do Norte
Schlagworte:
Serviço ao cliente
Satisfação do cliente
Pacientes
Satisfação
Serviços de saúde
Customer service
Customer satisfaction
Patients
Satisfaction
Health care
CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO
Online Zugang:https://repositorio.ufrn.br/jspui/handle/123456789/14979
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