Gestão da satisfação e da fidelidade de consumidores :um estudo dos fatores que afetam a satisfação e a fidelidade no mercado de turismo
The corporative strategies have been systematically changing since the middle of the 90´s by including measurement of satisfaction and loyalty of the consumers in their organization. strategies. This essay presents a study on the factors that influence on the satisfaction and loyalty of the consumer...
Sábháilte in:
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| Rannpháirtithe: | |
| Formáid: | Dissertação |
| Teanga: | por |
| Foilsithe / Cruthaithe: |
Universidade Federal do Rio Grande do Norte
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| Ábhair: | |
| Rochtain ar líne: | https://repositorio.ufrn.br/jspui/handle/123456789/14969 |
| Clibeanna: |
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