Gestão da satisfação e fidelidade do cliente : um estudo dos fatores que influenciam na satisfação e fidelidade dos clientes corporativos de telefonia celular
The competition in the telecommunications industry has grown in Brazil since the privatization, forcing companies that are active in the market to a growing commitment to quality products and services in order to survive. In this context, this work aims to understand the main factors that influence...
محفوظ في:
المؤلف الرئيسي: | |
---|---|
مؤلفون آخرون: | |
التنسيق: | Dissertação |
اللغة: | por |
منشور في: |
Universidade Federal do Rio Grande do Norte
|
الموضوعات: | |
الوصول للمادة أونلاين: | https://repositorio.ufrn.br/jspui/handle/123456789/14917 |
الوسوم: |
إضافة وسم
لا توجد وسوم, كن أول من يضع وسما على هذه التسجيلة!
|