Users’ Satisfaction and Loyalty in Hotel and Airbnb Hosting Services
Peer-to-peer markets, collectively known as the sharing economy, have emerged as alternative providers of services historically delivered by hotel chains. In this context, the aim of this article is to analyze the factors affecting the loyalty and satisfaction of Airbnb and hotels users. Data collec...
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| Principais autores: | , , , |
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| Formato: | Online |
| Idioma: | por |
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Programa de Pós-Graduação em Turismo (PPGTUR/UFRN)
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| Endereço do item: | https://periodicos.ufrn.br/turismocontemporaneo/article/view/31335 |
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