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1por Almeida, Tatiane Nunes Viana de., Ramos, Anatália Saraiva Martins., Universidade Federal do Rio Grande do Norte.“... on the internet impact the loyalty to a brand of mobile phone. The research used as the basis the Expanded NCSB...”
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2“... if the complaints are available on the internet impact the loyalty to a brand of mobile phone. The research used...”
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3“...-solving and brand recommendation, in order to propose services, products and personalized service and thus...”
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4“... is characterized by negative reviews and disclosures from customers about the brand, product or service provided...”
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