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1“.... The need to adopt more effective practices, to promote a better experience for citizens and to reaffirm...”
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2“... of users / citizens. From this perspective, this study aims to analyze the scope and limits of action...”
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3“... the effectiveness of transparency 2.0, which will allow citizens to appropriate public information, so...”
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4“..., in the trainee's learning for the citizen life and for the work....”
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