Modelo de maturidade para avaliação de sustentabilidade de laboratórios de análises químicas em instituições públicas de ensino superior
The growing demand for sustainable products and services has become a constant requirement for the various stakeholders of an organization. Higher education institutes (HEIs) play a fundamental role in training conscious and competent professionals to lead these changes. Chemical analysis laborat...
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| Formato: | doctoralThesis |
| Idioma: | pt_BR |
| Publicado em: |
Universidade Federal do Rio Grande do Norte
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| Endereço do item: | https://repositorio.ufrn.br/handle/123456789/58228 |
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| Resumo: | The growing demand for sustainable products and services has become a constant
requirement for the various stakeholders of an organization. Higher education institutes
(HEIs) play a fundamental role in training conscious and competent professionals to
lead these changes. Chemical analysis laboratories bring together characteristics where
the adoption of mature and efficient management systems proves to be essential not only
for the better training of the institution's human resources but can also corroborate with
the capture of research projects and other services intended for society. Maturity models
help in the necessary steps for this growth in a sustainable way. This work propose a
Maturity Model (framework) based on standardized norms to guide adjustments in
quality, risks, safety and environment of chemical analysis laboratories inserted in
public institutions of higher education. For that, a survey was developed, with the aim
of evaluating the relevance of management systems and maturity models for the
managers of HEI laboratories. The research procedure included four stages: theoretical
research on the themes Maturity Model, Integrated Management Systems and
Sustainability; survey research with laboratories; case study in a chemical analysis
laboratory of an HEI; and structuring and validation of the maturity model. The Maturity
Model includes 8 dimensions (Strategy, Leadership, Management, Operations,
Continuous Improvement, Sustainability, Culture and Integration), 31 sub-dimensions
and 204 management practices for evaluating and conducting chemical analysis
laboratories at sustainable levels of maturity. |
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