Os recursos de acessibilidade comunicacional e a eficácia do processo de comunicação formal no ensino superior: proposição de guia multiformato
This research aims to design a multi-format guide according to communication accessibility techniques and procedures, in the dissemination of information about student support service offered at the Federal University of Rio Grande do Norte (UFRN). In this proposition and with the support of a mu...
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| Formato: | Dissertação |
| Idioma: | pt_BR |
| Publicado em: |
Universidade Federal do Rio Grande do Norte
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| Endereço do item: | https://repositorio.ufrn.br/handle/123456789/55883 |
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| Resumo: | This research aims to design a multi-format guide according to communication
accessibility techniques and procedures, in the dissemination of information about
student support service offered at the Federal University of Rio Grande do Norte
(UFRN). In this proposition and with the support of a multidisciplinary team, efforts
converge towards the design of a guide that reduces and/or overcomes noise in the
communication process between UFRN and the university community. The problem
that gave rise to this investigation relates to the effects produced by noise sources,
empirically evidenced in the formal communication process between UFRN and its
users. Thus, the research's guiding question is the following: how can a multi-format
guide, based on the Inclusive Design approach, be a contributing factor in reducing
communication noise levels? This is a qualitative exploratory and descriptive study,
whose approach included the application of multi-methods for systematic data
triangulation, combining scientific and empirical evidence. Regarding the literature
review, the methodological procedures of Scope Review Survey (SR) are supported
according to research approach of an operational nature, using design methods and
tools for conception of a multi-format guide. Focus groups, co-creation dynamics,
sociodemographic/academic/professional questionnaire and usability tests were used
as data collection instruments. The project was submitted to the UFRN Ethics
Committee, and the study participants signed the Free and Informed Commitment
Term (FICT). For systematization, analysis and description of the data, the thematic
content analysis techniques and procedures were used. The designed artifact, with the
Inclusive Design approach, meets the requirements identified in this research,
considering the diversity and specific needs of users. The data produced from this
study effectively contribute to the production of knowledge, particularly in Education,
with emphasis on topics related to communication accessibility, thus incorporating
operational and administrative innovations on the university campus. |
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