Caderno de processos e práticas da regulação assistencial em hospitais da rede EBSERH: gerenciamento de leitos
Introduction: The Brazilian Company of Hospital Services – Ebserh currently manages 41 Federal University Hospitals (HUF), which constitute the largest hospital complex in the country. Aiming at improving the management of these hospitals and considering the heterogeneity of existing practices an...
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| Formato: | Dissertação |
| Idioma: | pt_BR |
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Universidade Federal do Rio Grande do Norte
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| Endereço do item: | https://repositorio.ufrn.br/handle/123456789/54512 |
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| Resumo: | Introduction: The Brazilian Company of Hospital Services – Ebserh currently manages 41
Federal University Hospitals (HUF), which constitute the largest hospital complex in the
country. Aiming at improving the management of these hospitals and considering the
heterogeneity of existing practices and processes related to care regulation, a Processes and
Practices Notebook was created with the objective of supporting hospitals in the qualification
of care regulation management processes. Within the scope of the notebook, twelve processes
were mapped, among which the bed management process stood out due to the need for greater
theoretical depth due to the relevance and complexity of this topic for hospitals. Objective: to
understand the construction of the Care Regulation Processes and Practices Notebook in the
Ebserh Network and the strategies for the bed management process in hospitals. Method: The
study was carried out in two stages. In the first stage, a study was carried out with a qualitative
approach of the experience report type lived in the construction of the Processes and Practices
Notebook of the assistance regulation of the Ebserh Network; In the second stage, an integrative
literature review was carried out on strategies for the bed management process in hospitals.
Results: With regard to the experience report, it was possible to describe how the Document of
Processes and Practices of care regulation was built, which consolidates recommended
practices to be followed by the entire Ebserh Network, in addition to the experience of
supporting the implementation of these practices in a pilot hospital. Regarding the integrative
review, it was possible to verify that the strategies for the bed management process in hospitals
cover the following general themes: simulation modeling techniques; implementation of
internal management of hospital beds and use of information systems. Conclusion: The study
carried out made it possible to understand the management of processes related to care
regulation in the HUF of the Ebserh Network. It was possible to understand how the mapping
of processes, the construction of flows, the definition of best practices took place, in addition
to the experience of supporting the implementation of the notebook in a hospital in the Network.
Furthermore, it was possible to study in detail strategies for the bed management process which
help managers in decision-making, considering that the theme encompasses a set of highly
complex processes. |
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