Implicações de uma ação acolhedora: estratégia interventiva de gestão do trabalho em saúde
Introduction: Reception, built collectively, is configured as a strategy that enables the creation of bonds through qualified listening, monitoring, and promotion of timely changes in services, being, therefore, a device guided by the principles of SUS, which supports the qualification of the health...
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| Formato: | bachelorThesis |
| Idioma: | pt_BR |
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Universidade Federal do Rio Grande do Norte
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| Endereço do item: | https://repositorio.ufrn.br/handle/123456789/53427 |
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| Resumo: | Introduction: Reception, built collectively, is configured as a strategy that enables the creation of bonds through qualified listening, monitoring, and promotion of timely changes in services, being, therefore, a device guided by the principles of SUS, which supports the qualification of the health system, the qualification of relationships in health work processes, and universal accessibility, through the provision of broad, comprehensive and resolutive care. Objective: To report the experience about the activities carried out in the University Extension Project registered at the Pro-Rectory of Extension of the Federal University of Rio Grande do Norte (UFRN) called "Implications of a Welcoming Action: Interventional Strategy of Health Work Management, aimed at new employees of the Subcoordination of Health Education Management (SGES) of the State Secretariat of Public Health of RN". Methods: A qualitative, descriptive and cross-sectional study of the Experience Report type. This Project was developed between June 2022 and April 2023, and was structured in three stages: (1) planning and elaboration of the "Welcoming Manual"; (2) organization and realization of Welcoming Workshops; (3) qualitative research. Results: They revealed an improvement in the assimilation of concepts and flows by the newcomers, resulting in a deeper understanding of the essential principles related to humanization, welcoming and health education management. In addition, the welcoming action contributed to the co-responsibility of the work activities and to the feeling of belonging to the new workplace.The data from the Qualitative Research were analyzed using the content analysis technique of Bardin (2011), as a result, three main categories were identified: "Understanding about permanent education and health education", "Meaning of Reception" and "Attributions developed by SGES". In addition to these, nine subcategories emerged, four of which were related to the first moment of the Welcoming Workshops, namely: "Continuous qualification", "Belonging", "Reception" and "People Management". The other five subcategories related to the second moment of the Welcoming Workshops, namely: "Learning at work", "Updating knowledge", "Listening", "Inclusion" and "Permanent Education". The collaborators participated effectively, dialoguing, carrying out the proposed readings, answering the questionnaire, and expressing their main impressions. Conclusion: The research with the implementation of the extension project was successful, resulting in significant engagement and commitment of the participants. This effective approach resulted in positive changes in practices related to labor and interpersonal processes at the sectoral level, through humanization, promoting affectations, inclusion, integration, strengthening of bonds between those involved, in addition to the establishment of institutional relations (relationship management), mutual care, serving, therefore, as a pillar rooting good relations. Thus, the importance of carrying out planned integrative acts was realized. |
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