Aplicação do lean office em um escritório de soluções financeiras
The main focus of this study is to address the application of Lean Office in a financial solutions office, which with its tools make companies more competitive in an increa-singly demanding market in terms of consumption. The general objective of the work is to understand the main impacts of Lean Of...
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| Formato: | bachelorThesis |
| Idioma: | pt_BR |
| Publicado em: |
Universidade Federal do Rio Grande do Norte
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| Endereço do item: | https://repositorio.ufrn.br/handle/123456789/53303 |
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| Resumo: | The main focus of this study is to address the application of Lean Office in a financial solutions office, which with its tools make companies more competitive in an increa-singly demanding market in terms of consumption. The general objective of the work is to understand the main impacts of Lean Office in a financial solutions office, opera-ting in the interior of the states of Rio Grande do Norte and Paraíba. To do this, the following specific objectives were defined, where he could describe the Lean Office tools that help solve the points of improvement, carry out diagnoses of the current situation of the company and apply Lean Office tools with the intention of correcting the points of improvement found in the diagnosis. The study of Lean Office is justified because it is a recognized method for making offices around the world more efficient and productive. The present study consists of an applied research, with a descriptive objective, of an action research approach, with results treated in a qualitative way, from data collection through interviews, conversations with those responsible for the area and participatory observation. From the data collected and analyzed during the rese-arch process, we were able to determine that the benefits to the organization from using lean office tools included eliminating physical inventory, moving to digital opera-tions, improving internal operations, and increasing security and agility. Because it is a job that requires rigor, some difficulties were encountered during the research, the company deals with sensitive data of its customers, therefore it is not allowed to dee-pen in some areas, data and processes, due to the fact that some information are competitive differentials in the marketplace. |
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