Mapeamento e análise de riscos nas contratações de soluções TI da UFCA
The objective of this work was to map the risks for the process of hiring IT solutions at DTI/UFCA. Regarding the research method, it has an applied nature, and as for the objectives, descriptive. With a qualitative approach, the procedure used was the case study, for addressing the reality of th...
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| Formato: | Dissertação |
| Idioma: | pt_BR |
| Publicado em: |
Universidade Federal do Rio Grande do Norte
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| Endereço do item: | https://repositorio.ufrn.br/handle/123456789/52366 |
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| Resumo: | The objective of this work was to map the risks for the process of hiring IT solutions at
DTI/UFCA. Regarding the research method, it has an applied nature, and as for the objectives,
descriptive. With a qualitative approach, the procedure used was the case study, for addressing
the reality of the Information Technology Board of the Federal University of Cariri
(DTI/UFCA). To this end, in addition to the literature review of related concepts, documentary
research was conducted and interaction with the servers directly involved with this activity in
the institution for data collection, in order to identify the main risks in contracting IT solutions,
and classify them according to their probability and impact they may cause. As a result, the
main risks were detected, among them those related to budgetary issues, the incompleteness of
the object specifications in the IT solutions contracting processes, and the ineligibility of
suppliers in bidding processes. Based on this survey, control alternatives were proposed
according to the classification carried out in face of the identified risks. This study contributes
to risk management and the expansion of knowledge about the threats that permeate the hiring
process, especially IT, at this University, providing managers with a mapping of risks that have
the potential to collaborate in achieving the strategic objectives of the institution. |
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