Mapeamento das competências dos assistentes de biblioteca do Sistema de Bibliotecas da Universidade Federal do Rio Grande do Norte
Competency-based management is a people-centered way of managing based on knowledge, skills and attitudes. Thus, the objective of this research is to analyze the essential competences of assistants in the library system at UFRN, aligning them with the development of management by competence. The...
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| Formato: | Dissertação |
| Idioma: | pt_BR |
| Publicado em: |
Universidade Federal do Rio Grande do Norte
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| Endereço do item: | https://repositorio.ufrn.br/handle/123456789/52091 |
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| Resumo: | Competency-based management is a people-centered way of managing based
on knowledge, skills and attitudes. Thus, the objective of this research is to
analyze the essential competences of assistants in the library system at UFRN,
aligning them with the development of management by competence. The
centrality of assistants was due to the fact that they are of paramount
importance for the functioning of libraries, sometimes even being in greater
numbers than librarians in these spaces. However, in the academic literature
they are little studied. To this end, the following specific objectives were
assigned: a) to identify in the normative documents of the UFRN library system
the services and work attributions destined to library assistants; b) characterize
the personal, professional and information skills considered important for
assistants' work performance, from the perspective of managers; c)
characterize the profile of the assistants who work in the UFRN library system,
as well as their personal, professional and information skills; d) identify the
demands for continuing education for the assistants from the librarian managers
and the assistants themselves; e) offer subsidies for the construction of a skills
bank for library assistants; f) propose actions to improve the professional
performance of UFRN library assistants. In the theoretical context, a literature
review is presented with emphasis on the themes: university libraries,
management by competences; professional competence; personal
competence; and information literacy, as well as documentary research on
documents related to service routines established by the library system. The
research methodology is characterized as an exploratory research of the
descriptive type, which used as procedures the bibliographical research,
documental research, case study, and questionnaire destined to the assistants
and the librarians who manage the libraries. For data analysis, basic descriptive
statistics and the Content Analysis technique were used. Nineteen
questionnaires were answered by the managing librarians and 29
questionnaires by the assistants of several libraries that make up the UFRN
library system. Based on the results of the research and the bibliographic
survey, an action plan was prepared with recommendations for improving the
professional performance of library assistants based on the methodological and
theoretical constructs of management by competence. |
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