Ferramentas de impacto na gestão e liderança em experiência do cliente no negócio tecnológico
The sector of services and products linked to technologies is part of everyday life. The organizational and only professional infrastructure depends on innovation, as well as the reception of success and non-customer satisfaction. Therefore, the relationship with the public is a factor of loyalty...
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| Outros Autores: | |
| Formato: | bachelorThesis |
| Idioma: | pt_BR |
| Publicado em: |
Universidade Federal do Rio Grande do Norte
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| Assuntos: | |
| Endereço do item: | https://repositorio.ufrn.br/handle/123456789/46491 |
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| Resumo: | The sector of services and products linked to technologies is part of everyday
life. The organizational and only professional infrastructure depends on
innovation, as well as the reception of success and non-customer satisfaction.
Therefore, the relationship with the public is a factor of loyalty and for the image
of technology, whether in terms of marketing, general interface business or
support in general. However, there are process management and leadership
practices that help the success of the customer experience in a healthy way for
the company and the target audience, enhancing as opportunities for
development, efficiency and efficiency both in the consumer experience and in
the company's internal organization. A management methodology available
here includes field research, practical and theoretical knowledge, as well as
technical approaches to identify the categorization of opportunities, visions of
processes and models of and leadership. In addition, the application of tools
and methodologies brought positive results to the indicators developed,
measured through estimates of process flows |
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