Abordagem clínica da atividade profissional no Centro de Referência Especializada para População em Situação de Rua (Centro Pop)
This master’s dissertation was aimed to study social workers and psychologists of the Specialized Reference Center for Homeless Population (Pop Center), workers that make up the Unified System of Social Assistance (SUAS, in Portuguese). The aim of this study was to coanalyze the work activity of psy...
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| Formato: | Dissertação |
| Idioma: | pt_BR |
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Universidade Federal do Rio Grande do Norte
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| Acceso en liña: | https://repositorio.ufrn.br/handle/123456789/45760 |
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| Resumo: | This master’s dissertation was aimed to study social workers and psychologists of the
Specialized Reference Center for Homeless Population (Pop Center), workers that make up the
Unified System of Social Assistance (SUAS, in Portuguese). The aim of this study was to
coanalyze the work activity of psychologists and social workers of the Pop Center, seeking to
address the gender reference and the power to act of these workers, as well as to conduct a study
of the working conditions and health of these workers in thisservice. The theoretical framework
came from the Activity Clinic and Activity Ergonomics. As a method, the research was divided
into two parts: in the clinical stage, the Technique of Instruction to the Double (IaS, in
Portuguese) was used in the search for access to workers’ activity; in the quantitative stage, the
psychological instrument ITRA – Inventory on Work and Risks of Illness was used in order to
raise the working conditions and health of workers. The results of the clinical stage indicate a
varied number of impediments to the workers’ power of action, specially in terms of the absence
of organizational intersectoral support. Two IaS were performed; the first one proposed as a
focus problem of management of the daily space, due to conflicts; the second one turned to
disputes/disagreements in the service; as aspects that favor the power to act, the bond with the
service user was verified. In the quantitative stage, with data from 38 participants, explanatory
importance was found, in a clustering procedure, for the following variables: Cognitive Cost,
Affective Cost, Working Conditions and Work Organization. Elements of precariousness and risk of illness were also evidenced in the work of the Pop Center. These two parts of this study
dialogue one to the other, suggesting aspects of limiting the professional’s power to act,
referencing the professional gender in an incipient way, and working conditions that offer risk
to the health of professionals. The present study points to the need for a policy of valuing SUAS
workers, greater articulation between intersectoral policies and improvements in working
conditions for psychologists and social workers. |
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