Modelo de gestão de melhoria contínua no controle de metas e indicadores estratégicos de organizações governamentais
Efficient performance, efficient and effective public administration, always in favor of society, requires adequate resources, both human and financial, to improve their performance. In this sense, strategic planning can target the whole public administration to fulfill its institutional objectives,...
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| Materialtyp: | Dissertação |
| Språk: | pt_BR |
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Universidade Federal do Rio Grande do Norte
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| Länkar: | https://repositorio.ufrn.br/handle/123456789/45146 |
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| Sammanfattning: | Efficient performance, efficient and effective public administration, always in favor of
society, requires adequate resources, both human and financial, to improve their performance.
In this sense, strategic planning can target the whole public administration to fulfill its
institutional objectives, offering range of indicators of expected results and their goals. The
aim of this work is to propose, through a survey, a continuous improvement management
model to achieve the goals and management of strategic indicators using for both a Balanced
Scorecard integration methodology - BSC, which help in alignment and evaluation of goals,
in prioritizing efforts and consequently, the scope of the results. Nowadays deployment
planning is still considered one of the great challenges of the institutions, especially within the
public administration, in which are found the greatest difficulties, such as lack of
effectiveness, difficulty in managing the strategic management model, lack of transparency in
relation to their indicators and goal achievements, among others. This research proposes a
management indicators model and based targets on continuous improvement theory (Kaizen),
focusing on PDCA / SDCA tools (Plan, Do, Check and action / standard of, check and
action), to develop a integrated and standardized system that assists in organizational strategy,
focusing on the work process, in order to contribute to the improvement of strategic indicators
and achievement of goals. In conducting the research were qualitative and quantitative
approaches: exploratory research techniques through the use of a relevant bibliographic
references on the subject under study, with the necessary adaptations for public
administration; Search source of secondary data presented by TCU in their research
management governance profile public municipal, state and federal levels. The collected data
were the basis pair proof of the need to implement a model of improvement based
management continues work processes focused on improvement of indicators and targets ranges. |
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