Contrato de metas e resultados com uso do balanced scorecard como modelo de gestão estratégica: o caso do Hospital Monsenhor Walfredo Gurgel-RN
The Brazilian Public Administration has over the years experienced a constant search for the adoption of models and tools of Strategic Management that strengthen the provision of public services in an efficient, effective and efficient way. Since 1930, Brazil has undergone a series of administrative...
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Balanced scorecard Contrato de metas e resultados Efetividade Eficácia Eficiência Balanced scorecard Goals and results contract Effectiveness Efficacy Efficiency |
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Balanced scorecard Contrato de metas e resultados Efetividade Eficácia Eficiência Balanced scorecard Goals and results contract Effectiveness Efficacy Efficiency Silva, Jailma Fernandes da Contrato de metas e resultados com uso do balanced scorecard como modelo de gestão estratégica: o caso do Hospital Monsenhor Walfredo Gurgel-RN |
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The Brazilian Public Administration has over the years experienced a constant search for the adoption of models and tools of Strategic Management that strengthen the provision of public services in an efficient, effective and efficient way. Since 1930, Brazil has undergone a series of administrative reforms that have been built focusing on the rationalization of public resources and an action that is increasingly closer to the needs of the user/citizen. This paper aims to study the agreement in the health field and the use of the Balanced Scorecard as a model of Strategic Management, having as a general objective to analyze how the process of preparation, implementation, and monitoring of the Goals and Results Contract with the use of the Balanced Scorecard as a model of strategic management occurred in the Hospital Monsenhor Walfredo Gurgel. To give sustainability to the work we took as a theoretical basis the study of the application of the Balanced Scorecard, developed by Kaplan and Norton, in some public organizations in the health field and the main ideas brought by the New Public Management that, in Brazil, through the Master Plan for Reform of the State Apparatus, provides for the adoption of contracts to be developed both between the public and private sectors and within the structure of public administration itself (PERDICARIS, 2012). The methodology adopted for the research was of a qualitative approach of descriptive and exploratory nature. The method used was the case study and, to this end, the technical procedures used were bibliographic and documentary research, in addition to conducting semi-structured interviews with qualified actors. Therefore, we used the techniques for analysis and treatment of the data collected as recommended by Bardin (2011), which organizes around three chronological poles: pre-analysis, exploration of the material, and treatment of the results obtained with interpretation. Thus, the analysis of the results shows that the development and implementation of the Contract of Goals and Results between the Secretary of Public Health of the State of Rio Grande do Norte and the Hospital Monsenhor Walfredo Gurgel occur in a top-down manner, benefits were evidenced, such as improvement of work processes and patient care, management focus on results and maximization of resources, as well as barriers and challenges present. It is concluded that the Goals and Results Contract is an excellent management tool, however, due to its top-down implementation model, a gap in horizontal communication and integration with all other servers and sectors of the hospital unit was observed. |
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Dias, Thiago Ferreira |
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Dias, Thiago Ferreira Silva, Jailma Fernandes da |
| format |
bachelorThesis |
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Silva, Jailma Fernandes da |
| author_sort |
Silva, Jailma Fernandes da |
| title |
Contrato de metas e resultados com uso do balanced scorecard como modelo de gestão estratégica: o caso do Hospital Monsenhor Walfredo Gurgel-RN |
| title_short |
Contrato de metas e resultados com uso do balanced scorecard como modelo de gestão estratégica: o caso do Hospital Monsenhor Walfredo Gurgel-RN |
| title_full |
Contrato de metas e resultados com uso do balanced scorecard como modelo de gestão estratégica: o caso do Hospital Monsenhor Walfredo Gurgel-RN |
| title_fullStr |
Contrato de metas e resultados com uso do balanced scorecard como modelo de gestão estratégica: o caso do Hospital Monsenhor Walfredo Gurgel-RN |
| title_full_unstemmed |
Contrato de metas e resultados com uso do balanced scorecard como modelo de gestão estratégica: o caso do Hospital Monsenhor Walfredo Gurgel-RN |
| title_sort |
contrato de metas e resultados com uso do balanced scorecard como modelo de gestão estratégica: o caso do hospital monsenhor walfredo gurgel-rn |
| publisher |
Universidade Federal do Rio Grande do Norte |
| publishDate |
2021 |
| url |
https://repositorio.ufrn.br/handle/123456789/33931 |
| work_keys_str_mv |
AT silvajailmafernandesda contratodemetaseresultadoscomusodobalancedscorecardcomomodelodegestaoestrategicaocasodohospitalmonsenhorwalfredogurgelrn AT silvajailmafernandesda contractofgoalsandresultsusingthebalancedscorecardasastrategicmanagementmodelthecaseofhospitalmonsenhorwalfredogurgelrn |
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ri-123456789-339312021-10-06T01:53:12Z Contrato de metas e resultados com uso do balanced scorecard como modelo de gestão estratégica: o caso do Hospital Monsenhor Walfredo Gurgel-RN Contract of goals and results using the balanced scorecard as a strategic management model: the case of Hospital Monsenhor Walfredo Gurgel-RN Silva, Jailma Fernandes da Dias, Thiago Ferreira https://orcid.org/0000-0002-1281-1017 http://lattes.cnpq.br/5389203073663403 http://lattes.cnpq.br/9579256535097635 Dias, Thiago Ferreira http://lattes.cnpq.br/9579256535097635 Medeiros, Marcos Fernando Machado de http://lattes.cnpq.br/4056958461629209 Leão, Éder Lira de Souza Balanced scorecard Contrato de metas e resultados Efetividade Eficácia Eficiência Balanced scorecard Goals and results contract Effectiveness Efficacy Efficiency The Brazilian Public Administration has over the years experienced a constant search for the adoption of models and tools of Strategic Management that strengthen the provision of public services in an efficient, effective and efficient way. Since 1930, Brazil has undergone a series of administrative reforms that have been built focusing on the rationalization of public resources and an action that is increasingly closer to the needs of the user/citizen. This paper aims to study the agreement in the health field and the use of the Balanced Scorecard as a model of Strategic Management, having as a general objective to analyze how the process of preparation, implementation, and monitoring of the Goals and Results Contract with the use of the Balanced Scorecard as a model of strategic management occurred in the Hospital Monsenhor Walfredo Gurgel. To give sustainability to the work we took as a theoretical basis the study of the application of the Balanced Scorecard, developed by Kaplan and Norton, in some public organizations in the health field and the main ideas brought by the New Public Management that, in Brazil, through the Master Plan for Reform of the State Apparatus, provides for the adoption of contracts to be developed both between the public and private sectors and within the structure of public administration itself (PERDICARIS, 2012). The methodology adopted for the research was of a qualitative approach of descriptive and exploratory nature. The method used was the case study and, to this end, the technical procedures used were bibliographic and documentary research, in addition to conducting semi-structured interviews with qualified actors. Therefore, we used the techniques for analysis and treatment of the data collected as recommended by Bardin (2011), which organizes around three chronological poles: pre-analysis, exploration of the material, and treatment of the results obtained with interpretation. Thus, the analysis of the results shows that the development and implementation of the Contract of Goals and Results between the Secretary of Public Health of the State of Rio Grande do Norte and the Hospital Monsenhor Walfredo Gurgel occur in a top-down manner, benefits were evidenced, such as improvement of work processes and patient care, management focus on results and maximization of resources, as well as barriers and challenges present. It is concluded that the Goals and Results Contract is an excellent management tool, however, due to its top-down implementation model, a gap in horizontal communication and integration with all other servers and sectors of the hospital unit was observed. A Administração Pública brasileira vem ao longo dos anos vivenciando uma busca constante pela adoção de modelos e ferramentas de gestão estratégica que fortaleçam a prestação dos serviços públicos de modo eficiente, eficaz e efetivo. Desde 1930 o Brasil passa por uma série de reformas administrativas que vão sendo construídas com foco na racionalização dos recursos públicos e em uma atuação cada vez mais próxima das necessidades do usuário/cidadão. O presente trabalho se propõe a estudar a contratualização no campo da saúde e uso do Balanced Scorecard como modelo de gestão estratégica, tendo como objetivo geral analisar como ocorreu o processo de elaboração, implementação e monitoramento do Contrato de Metas e Resultados com uso do Balanced Scorecard como modelo de gestão estratégica no Hospital Monsenhor Walfredo Gurgel. Para dar sustentabilidade ao trabalho tomamos como base teórica o estudo da aplicação do Balanced Scorecard, desenvolvido por Kaplan e Norton, em algumas organizações públicas no campo da saúde e as principais ideias trazidas pela Nova Gestão Pública que, no Brasil, através do Plano Diretor da Reforma do Aparelho do Estado, prevê a adoção de contratos a serem desenvolvidos tanto entre o setor público e o privado como dentro da própria estrutura da administração pública (PERDICARIS, 2012). A metodologia adotada para a pesquisa foi de abordagem qualitativa de caráter descritiva e exploratória. O método utilizado foi o estudo de caso e, para isso, os procedimentos técnicos utilizados foram a pesquisa bibliográfica e documental, além da realização de entrevistas semiestruturadas com atores qualificados. Assim sendo, utilizou-se as técnicas para análise e tratamento dos dados levantados recomendadas por Bardin (2011) que organiza em torno de três polos cronológicos: a pré-análise, a exploração do material e o tratamento dos resultados obtidos com a interpretação. Desse modo, a análise dos resultados demonstra que a elaboração e implementação do Contrato de Metas e Resultados entre a Secretaria da Saúde Pública do Estado do Rio Grande do Norte e o Hospital Monsenhor Walfredo Gurgel ocorre de maneira top-down, além disso, foram evidenciados benefícios, como a melhoria dos processos de trabalho e cuidado ao paciente, foco da gestão nos resultados e maximização dos recursos, assim como barreiras e desafios presentes. Conclui-se que o Contrato de Metas e Resultados é uma excelente ferramenta de gestão, porém, devido a seu modelo de implementação top-down, observou-se uma lacuna na comunicação horizontal e integração com todos os demais servidores e setores da unidade hospitalar, atrelado a isso, a falta de apropriação do Balanced Scorecard entre os gestores. 2021-09-16T19:33:11Z 2021-09-16T19:33:11Z 2021-09-09 bachelorThesis SILVA, Jailma Fernandes da. Contrato de metas e resultados com uso do balanced scorecard como modelo de gestão estratégica: o caso do Hospital Monsenhor Walfredo Gurgel-RN. 2021. 92f. Monografia (Graduação em Administração) - Departamento de Ciências Administrativas, Centro de Ciências Sociais Aplicadas, Universidade Federal do Rio Grande do Norte, Natal, 2021. https://repositorio.ufrn.br/handle/123456789/33931 pt_BR Attribution-NonCommercial-NoDerivs 3.0 Brazil http://creativecommons.org/licenses/by-nc-nd/3.0/br/ application/pdf Universidade Federal do Rio Grande do Norte Brasil UFRN Graduação em Administração Departamento de Ciências Administrativas |