Abordagem integrada do SERVQUAL, QFD e Lógica Fuzzy na determinação da importância dos processos no ciclo BPM: estudo de caso em uma biblioteca universitária
This research aims to propose an integrated approach of SERVQUAL, Quality Function Deployment (QFD) and Fuzzy Set Theory (FST), or fuzzy logic, in order to use customer requirements as input to determine the importance of processes in the mapping and modeling steps of the Business Process Managem...
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| Format: | Dissertação |
| Język: | pt_BR |
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Brasil
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| Dostęp online: | https://repositorio.ufrn.br/jspui/handle/123456789/28514 |
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