Abordagem integrada do SERVQUAL, QFD e Lógica Fuzzy na determinação da importância dos processos no ciclo BPM: estudo de caso em uma biblioteca universitária

This research aims to propose an integrated approach of SERVQUAL, Quality Function Deployment (QFD) and Fuzzy Set Theory (FST), or fuzzy logic, in order to use customer requirements as input to determine the importance of processes in the mapping and modeling steps of the Business Process Managem...

詳細記述

保存先:
書誌詳細
第一著者: Oliveira, Leonardo Medeiros Vaz de
その他の著者: Costa, José Alfredo Ferreira
フォーマット: Dissertação
言語:pt_BR
出版事項: Brasil
主題:
SERVQUAL
Quality function deployment
Fuzzy set theory
Business process management
Biblioteca universitária
CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO
オンライン･アクセス:https://repositorio.ufrn.br/jspui/handle/123456789/28514
タグ: タグ追加
タグなし, このレコードへの初めてのタグを付けませんか!

インターネット

https://repositorio.ufrn.br/jspui/handle/123456789/28514

類似資料