Gestão do Conhecimento: proposição de portfólio de ferramentas e práticas para a Biblioteca Central Zila Mamede
University libraries are institutions providers and organizers of knowledge that they need for their daily activities and to add value to their processes and services. This way, these organizations need to provide adequate environments to better management of their intangible resources. Knowledge...
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| Formato: | Dissertação |
| Idioma: | pt_BR |
| Publicado em: |
Brasil
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| Endereço do item: | https://repositorio.ufrn.br/jspui/handle/123456789/28325 |
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| Resumo: | University libraries are institutions providers and organizers of knowledge that they need for
their daily activities and to add value to their processes and services. This way, these
organizations need to provide adequate environments to better management of their intangible
resources. Knowledge Management (KM) is a strategy that assist in this process, as it works
with the access, generation, incorporating, and transfer of knowledge in the organizational
sphere. There are tools and practices that facilitate the work of KM within knowledge
organizations, such as Brainstorming, Mentoring, among others. In view of this, this research,
qualitative and quantitative approach, of descriptive nature, as well as configuring itself as a
case study, has as a general objective to propose a portfolio of tools and practices of KM for
the Central Library Zila Mamede (BCZM). Regarding the instruments chosen for data
collection, semi-structured interviews were conducted with the director and coordinators of
BCZM, as well the application of a questionnaire directed to the library’s actual employees.
Qualitative data was analyzed using Bardin(2011) content analysis and quantitative aspects
using simple descriptive statistics. As for the interview in general, it was noticed that the
managers do not yet have a complete understanding of what KM is about and most of them do
not know to mentions tools and practices. Also, they mentioned the main difficulties
encountered in the library about acquiring, creating,storing, sharing and using knowledge.
Regarding the analysis of the questionnaire data, it was identified mainly that tools and
practices of the KM of dimension Individuals have higher frequency of use by employees
than dimension Organizational Processes and dimension Technology. On the other hand,
regarding the degree of importance, the dimension Organizational Processes was the best
dimension evaluated by the employees comparing with the other two dimensions cited. All
results led the construction of a Portfolio proposing various KM tools and practices in their
respective dimensions (Individuals, Organizational Processes and Technology), divided into
three levels of BCZM implementation,strengthening and institutionalization suggestion,
namely: KM tools and practices, already used satisfactorily and suggested for
institutionalization; KM tools and practices, occasionally used and suggested for
strengthening and institutionalization; and tool little or not used, but suggested for
implementation/strengthening and institutionalization. |
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