Impactos da tecnologia nos processos de gestão de pessoas: um estudo no setor hoteleiro
People management is a field of organizational studies that has gained visibility over the years, as human capital becomes recognized as a source of competitive advantage, sustainable and difficult to imitate. Hotels, because they are part of the service sector, are deeply dependent on the behavi...
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| Formato: | Dissertação |
| Idioma: | pt_BR |
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Brasil
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| Endereço do item: | https://repositorio.ufrn.br/jspui/handle/123456789/27275 |
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| Resumo: | People management is a field of organizational studies that has gained visibility over the years,
as human capital becomes recognized as a source of competitive advantage, sustainable and
difficult to imitate. Hotels, because they are part of the service sector, are deeply dependent on
the behavior of their employees. It is therefore relevant to investigate people management
practices applied in this context. The present study aims to investigate the impacts of the use of
technology on the processes of people management in the hotel sector. It is a qualitative,
exploratory and descriptive research. Ten hotel developments were investigated in order to
identify the insertion of technological applications into the following procedures: recruitment
and selection, training and development, evaluation of performance and compensation and
rewards of employees. To guide the study, interviews were conducted with the main area
managers in each unit. Based on the NVivo Version 10 software, the data were categorized and
the following results were obtained: most hotels have poorly structured people management,
dependent on other areas and with traditional processes. Although there are technological
impacts, they are still at an early stage and far from more comprehensive strategic planning. In
some activities, there is a greater technological effort, while others are deficient. The technology
has mainly aided in administrative routines of recruitment, compensation, evaluations and
trainings. However, a workforce prepared for changes in these activities is not yet envisaged.
Finally, it is possible to conclude that, in order for hotels to evolve into a strategic field of
technology use in people management, it is not enough just changes in time, there is a need for
broader transformations, involving values and cultural aspects of that are part of it. |
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