Implantação de um novo processo de trabalho em um serviço de quimioterapia ambulatorial em um hospital universitário de Maceió - AL
The present study aims to present a proposal for a new work process to optimize the functioning of an outpatient chemotherapy service using process mapping as a strategic tool for both the analysis of the necessary requirements for its development and its contribution to the identification of pos...
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| Formato: | Dissertação |
| Idioma: | pt_BR |
| Publicado em: |
Brasil
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| Endereço do item: | https://repositorio.ufrn.br/jspui/handle/123456789/26756 |
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| Resumo: | The present study aims to present a proposal for a new work process to optimize the
functioning of an outpatient chemotherapy service using process mapping as a strategic
tool for both the analysis of the necessary requirements for its development and its
contribution to the identification of possible standardizations and improvements in mapped
processes. The outpatient chemotherapy service at the University Hospital Professor
Alberto Antunes (HUPAA / UFAL / EBSERH) in Alagoas was used because it was
showing low productivity, long waiting time for patients to start treatment and complaint
of the professional team overload service. The methodology was based on a literature
review to support the project discussions. Sequentially, the process mapping, the
identification of the critical nodes of the process and the identification of the critical nodes
of the process were carried out together with the observation of the service dynamics and based on the concepts of process management. construction of a new process mapping that
illustrates the work process implemented. In order to evaluate the impact of the new
process implemented on the quality of the service, parameterized indicators were
established before and after implementation. It was verified that the procedures performed
in the service are complex and dependent on manual labor tools and not integrated among
the sectors that compose it, which caused problems such as communication failures,
divergences of information due to lack of understanding of the service processes by the
care team and greater expenditure of resources with direct impact on productivity. The
team work mapping, associated to the understanding of the process and the redesign and
implementation of a new model showed a significant positive impact on the quality of the
service provided, with a significant improvement in the indicators of patient waiting time,
service productivity and billing. |
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