Mapeamento de Processos no Setor Público: uma proposta para o processo de aquisições de materiais do Instituto Federal de Educação,Ciência e Tecnologia da Paraíba-Campus de Princesa Isabel
The present study analyzes, from mapping, the process of material acquisition performed by the Federal Institute of Paraíba - Campus Princesa Isabel, in order to present an intervention proposal that allows improvements to the process. Process mapping consists of identifying how the processes are...
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| Formato: | Dissertação |
| Idioma: | por |
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Brasil
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| Endereço do item: | https://repositorio.ufrn.br/jspui/handle/123456789/25843 |
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| Resumo: | The present study analyzes, from mapping, the process of material acquisition performed by
the Federal Institute of Paraíba - Campus Princesa Isabel, in order to present an intervention
proposal that allows improvements to the process. Process mapping consists of
identifying how the processes are performed, graphically representing the activities and the
responsibility in the performance of the processes. It also enables organizations to understand,
develop and improve their work routines, achieving the desired results, with optimization of
time, minimization of failures, identification and elimination of bottlenecks. This tool also
provides an overview of the process, making public all the activities developed in the
organization. To graphically represent the mapped process, it was used the Business Process
Management Notation (BPMN), which is a widely accepted notation for process modeling,
and is even used by the Federal Government in the Gespública Process Management Guide.
The present research has a descriptive and applied nature, using the qualitative approach,
characterizing itself as a case study. For data collection, individual interviews were conducted
with a semi-structured script, as well as a focus group, with servants from five administrative
coordinations. From the analysis of the current situation of the process (As Is), the
main problems were identified, suggesting improvement actions and the redesign of the
process (To Be). |
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