Acolhimento à pessoa idosa: o olhar do usuário na atenção básica
The welcoming of the Elderly Person in the National Health Care, is one of the National Humanization Policy guidelines, using technology for the reorganization of the services, this way allowing and granting the universal access and humanization of the health care. This study aims to analyze the...
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| Format: | Dissertação |
| Idioma: | por |
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| Accés en línia: | https://repositorio.ufrn.br/jspui/handle/123456789/25376 |
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| Sumari: | The welcoming of the Elderly Person in the National Health Care, is one of the National
Humanization Policy guidelines, using technology for the reorganization of the services, this
way allowing and granting the universal access and humanization of the health care. This
study aims to analyze the host (welcoming) in Primary Care by the elderly person's
perspective, as well as to identify the elderly person's conception about the reception and to
provide reflections on the welcoming. This is a descriptive and analytical study composed by
30 elderly users, with ages of 60 or over, of both sexes, linked to the Hiperdia Program, that
attended the Family Health Unit of Bom Pastor, Natal / RN. The Ethics Committee of HUOL,
with opinion n º 1,808,237, approved this research. To collect the data, a semi-structured
interview with identification data and sociodemographic profile was used. The data analyzed
using the Bardin Content Analysis, with the emerging categories: Care; Access and
Resolutivity. It was observed that the elderly consider the host/welcoming with care and
respect to the person, with a broad conception, exceeding the biological view. In the second
category, care and access to services reported that despite the difficulties, like a long waiting
to have an appointment time scheduled, the acquisition of records, and the lack of doctors.
Regarding the third category, it mentioned that the resolution for the problems exists,
although the long wait and bureaucratization of the health system again emphasized, and
because of this, a search for private health care services has been the choice of many users.
Although, we can see advances in the SUS, and with an effect on the Basic Care, the study
showed that the Welcoming to the elderly person still is seen with frailties, standing out the
contradictions on the humanization of the actions in health. |
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