Diagnóstico do acesso à informação no arquivo da Diretoria de Administração de Pessoal da Universidade Federal do Rio Grande do Norte
Information is a fundamental tool in all areas of knowledge. A collective good that, when used in a productive way, can generate transformations in society. Its availability is a fundamental right of any citizen, i.e., every individual has the right to access to public information. In this way, t...
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| Formato: | Dissertação |
| Idioma: | por |
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| Endereço do item: | https://repositorio.ufrn.br/jspui/handle/123456789/24623 |
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| Resumo: | Information is a fundamental tool in all areas of knowledge. A collective good that,
when used in a productive way, can generate transformations in society. Its
availability is a fundamental right of any citizen, i.e., every individual has the right to
access to public information. In this way, the research has as general objective to
diagnose the process of access to information at the Archive of the Directorate of
Personnel Administration (DAP) of the Federal University of Rio Grande do Norte
(UFRN). As specific objectives, was sought to identify the profile of the users of the
sector, map their main informational demands/needs, assess their satisfaction
regarding access to information, quality of service and verify if they have knowledge
about the Law no. 12,527/2011, on the access to information. This is descriptive
study, with a quantitative approach, based on bibliographical and documentary
research in light of the law of access to information, marketing, study of the users
and archival diffusion. To achieve the proposed objectives, an online survey was also
used, using the Google Docs tool as an instrument for data collecting from the
participants of the research. The analysis and treatment of the information was
realized after the return of the answered questionnaires, using the SPSS (Statistical
for Social Sciences) system. Based on the results of the survey, one can see a
heterogeneous target public in terms of gender, and, even though the providing of
scanned documents by the sector, they still prefer to seek the information personally.
The resolution of administrative and judicial acts for personal purposes were the
most cited about the use of information by external users. The administrative
technicians are more present than the teachers, because the Archive is
predominantly administrative. About the frequency, internal users visit the sector
periodically, because they use its information to develop their work activities, while
the external public frequents sporadically, looking for for punctual and personal
demands. Regarding the Law on Access to Information, it is noted that the index of
lack of knowledge about the law is still high, requiring a better disclosure. The quality
of services was assessed as satisfactory by most users, and their perception made
possible to elaborate suggestions for actions to be implemented in the DPA Archive. |
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