Antecedentes do engajamento em boca a boca eletrônico positivo entre turistas
This study examined the influence of the tourism destination image as well as satisfaction and motivation in the intention of engaging in a positive electronic word of mouth (eWOM) by tourists through Facebook. In addition, it was also specifically expected to assess the sociodemographic profile...
محفوظ في:
| المؤلف الرئيسي: | |
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| مؤلفون آخرون: | |
| التنسيق: | doctoralThesis |
| اللغة: | por |
| منشور في: |
Universidade Federal do Rio Grande do Norte
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| الموضوعات: | |
| الوصول للمادة أونلاين: | https://repositorio.ufrn.br/jspui/handle/123456789/20377 |
| الوسوم: |
إضافة وسم
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| الملخص: | This study examined the influence of the tourism destination image as well as satisfaction and
motivation in the intention of engaging in a positive electronic word of mouth (eWOM) by
tourists through Facebook. In addition, it was also specifically expected to assess the sociodemographic
profile and frequency of eWOM publications from those who answered the
questions; it also assessed the adequacy of the manifested variables for composition of the
following dimensions: Quality, Satisfaction, Image, Motivations and Positive Electronic Word
of Mouth (eWOM). And finally, it analyzed a relational model where there are relationships
between Quality, Satisfaction, Image and Motivations in the explanation of engagement in the
Positive Electronic Word of Mouth (eWOM). With this aim it was conducted a study, based on
a hypothetical-deductive logic, which was descriptive in relation to its goals. The analytical
approach was quantitative (a survey). The sampling procedure was non-probabilistic, by the
convenience method of sampling specifically, having the choice of the subject been made
through the probabilistic systematic method, and using time as a factor of systematization in an
attempt of making randomly the selection of the interviewed people. The study sample
consisted of 355 tourists. The used instrument to collect information was the structured
questionnaire whose answers were collected in the main points of entry, exit and rides of tourists
on the Pipa’s Beach/RN. Data analysis was carried out using descriptive and multivariate
statistics, mainly exploratory and confirmatory factor analysis and structural equation
modeling. Among the main results, it was possible to confirm that the Motivations, Satisfaction
and Image strongly affect the intention of engaging in positive electronic word of mouth
(eWOM). Emphasis is given to the motivations, as they demonstrate bigger impact in
explaining the dependent variable; they are followed by the satisfaction and the image. The
latter, however, is inversely proportional. Among the motivations, the one with the highest
percentage of variance were the social benefits sought by tourists; and presenting the same
percentage appears the desire to help other tourists and to vent Positive Emotions. The
manifested variables demonstrate to be fully acceptable to be taken as reflexes of their
respective factors. |
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