Acolhimento na estratégia saúde da família: o que dizem os usuários?
The objective of the National Humanization Policy (NHP) is to humanize relations between professionals and users. It is guided by the proposal of expanded clinic and proposes the embracement as a strategy for its existence. The embracement requires qualified hearing, the provision of adequate tec...
שמור ב:
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| פורמט: | Dissertação |
| שפה: | por |
| יצא לאור: |
Universidade Federal do Rio Grande do Norte
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| גישה מקוונת: | https://repositorio.ufrn.br/jspui/handle/123456789/19992 |
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הוספת תג
אין תגיות, היה/י הראשונ/ה לתייג את הרשומה!
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| סיכום: | The objective of the National Humanization Policy (NHP) is to humanize relations
between professionals and users. It is guided by the proposal of expanded clinic and
proposes the embracement as a strategy for its existence. The embracement
requires qualified hearing, the provision of adequate technologies and the
establishment of relations for better solving health problems of users. The objective
of this study was to evaluate user satisfaction of the Family Health Strategy (FHS)
regarding the embracement from the perspective of qualified hearing and improved
relations in the city of Recife- PE. In this quantitative, qualitative, evaluative and
cross-sectional study, 297 users of the services offered by the FHS were interviewed
in six health districts of the city. For data collection, the Satisfaction Rating Scale of
users with Mental Health Services - Satis-BR- abbreviated and adapted to the subject
embracement was used. Quantitative data were analyzed by using the software
Statistical Package for Social Science (SPSS) 17.0, calculating the absolute and
relative frequencies. Qualitative data were analyzed by content analysis of Bardin
with the elaboration of thematic categories. The results indicate that most users are
satisfied with the embracement offered by the teams. About 66% reported being very
or fairly heard by professionals; 80.2% reported to have obtained some or much help
when searched for embracement; 64.6% indicated that the embracement is friendly
or very friendly. Regarding ambience, 55.9% of users demonstrated indifference and
dissatisfaction with comfort and appearance; regarding general facilities of the
service, 69.4% reported as regular to awful. Three thematic categories were revealed
by the speeches: satisfaction with embracement, dissatisfaction with the ambience,
and suggestions for improvements in embracement and service. This study
contributed to the understanding that both the hearing and relations are present in
the embracement of the city and also to demonstrate that the ambience is a possible
weakness in the opinion of the users. |
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