Acolhimento prescrito x real: uma análise sobre as relações entre trabalhadores e usuários na estratégia saúde da família
User embracement has been proposed as a tool that contributes to humanize the nursing, to increase the users’ access to the services, to ensure the resolvability of claims, to organize the services and promote the strengthening of the links between them and the health professionals. In the city o...
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| Materialtyp: | Dissertação |
| Språk: | por |
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Universidade Federal do Rio Grande do Norte
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| Länkar: | https://repositorio.ufrn.br/jspui/handle/123456789/19564 |
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| Sammanfattning: | User embracement has been proposed as a tool that contributes to humanize the nursing, to
increase the users’ access to the services, to ensure the resolvability of claims, to organize
the services and promote the strengthening of the links between them and the health
professionals. In the city of Recife, this practice has been fomented by the municipal
government and its implementation is guided by normative acts, with evaluation matrices
and proposition of goals, based on a model created by the public administration. This
study intended to analyze the relation between the prescribed user embracement and the
real one and their interferences with the relations of reciprocity between workers and users
in the health units of basic attention in Recife. Four units of the Family Health Strategy at
the Sanitary District IV of the city of Recife – PE were taken as an investigation field.
The investigation had a qualitative character, so, Interviews were performed involving
professionals and users whose speeches were recorded by the voice digital mode and
literally transcript. The obtained speeches were analyzed mostly through the Discourse of
the Collective Subject methodological approach, being also used, but on a smaller scale,
the technique of thematic analysis, in the dialogic way, with theoretical contributions and
official documents related to the theme. The results pointed that in most of the health units
the professionals execute the proposed protocols and consider that these have a positive
influence for the working process in user embracement, however, factors such as the
excessive demand, the physical structure of the units, little resolvability of the reference
network, singularities of the units, among others, have appeared, hampering the
accomplishment of the prescribed, creating, thus, a negative influence on the working
process of the user embracement. The reciprocal relations have also suffered the
influences of these factors, which made difficult, therefore, the circulation of gift.
Meanwhile, other factors such as access, resolvability, sheltering attitude and
responsabilization, potentiated the reciprocal exchange between professionals and users.
The findings demand the prescriptive acts and the reciprocal relations of the user
embracement to be directly influenced by the singularities present in each community, by
the human variabilities and by factors connected to the structure and working process, so it
shall be operated with caution in order to provide a real user embracement with quality |
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