Egressos na avaliação da qualidade de um curso: o caso da Engenharia de Produção da UFRN
This thesis aims at analyzing the perspective of graduates perceived quality of an undergraduate course in order to contribute to continuous improvement. In order to achieve the proposed objectives, we performed a literature search, seeking together the work surrounding this issue, with the intent t...
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| Formato: | Dissertação |
| Idioma: | por |
| Publicado em: |
Universidade Federal do Rio Grande do Norte
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| Endereço do item: | https://repositorio.ufrn.br/jspui/handle/123456789/15032 |
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| Resumo: | This thesis aims at analyzing the perspective of graduates perceived quality of an
undergraduate course in order to contribute to continuous improvement. In order to
achieve the proposed objectives, we performed a literature search, seeking together the
work surrounding this issue, with the intent to update the concepts discussed today on
the subject studied, they are: quality management, quality in higher education
institutions and the system national assessment of higher education - Sinaes. The
methodology is characterized as a case study, quantitative, and the object of study is
composed of students who graduated from Production Engineering, Federal University
of Rio Grande do Norte, which includes students who graduated from 2002 to 2010;
data collection was done through the survey instrument, questionnaire, available online
through SurveyMonkey interface, data analysis was done by means of descriptive
statistics and multivariate analysis, including factor analysis. The proposed survey
instrument consists of questions nineteen and twenty statements that address the central
theme of this dissertation. The results show the identification of four latent factors
(obtained by exploratory factor analysis), through two perspectives, the analysis of
perception and importance, the results were similar in terms of the variable factors. The
first factor was related to the support given to students, a factor known to support two
extra class, the third factor related aspects of the library, and finalizing the evaluation
and approached a factor of 4 facilities. Through research it was concluded that this
study presents several points to be improved by the management team, and
recommended to continue to evaluate the perceptions of graduates, seeking continuous
improvement in service delivery by the university |
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