Análise da influência da qualidade em um ciclo de serviços na satisfação do cliente: estudo de caso em uma instituição de ensino.
With the increasing offer of education services in Brazil, it is necessary to evaluate the quality of service in education, especially in those institutions for vocational education which have a greater interaction with the labor market, in order to form qualified professionals and meet the growing...
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| Format: | masterThesis |
| Language: | por |
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Universidade Federal do Rio Grande do Norte
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| Online Access: | https://repositorio.ufrn.br/jspui/handle/123456789/15009 |
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