Impactos da certificação ISO 9000 no desempenho estratégico :um estudo em empresas brasileiras do setor químico
This thesis deals with analyzing the contribution grade of the ISO 9000 quality system to the strategic performance of the Brazilian firms in the Chemistry sector, using the Balanced Scorecard system as reference. An exploratory research is developed to get technical information about these two mana...
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| פורמט: | Dissertação |
| שפה: | por |
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Universidade Federal do Rio Grande do Norte
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| גישה מקוונת: | https://repositorio.ufrn.br/jspui/handle/123456789/14958 |
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