Impactos da certificação ISO 9000 no desempenho estratégico :um estudo em empresas brasileiras do setor químico

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This thesis deals with analyzing the contribution grade of the ISO 9000 quality system to the strategic performance of the Brazilian firms in the Chemistry sector, using the Balanced Scorecard system as reference. An exploratory research is developed to get technical information about these two mana...

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Bibliographic Details
Main Author: Amorim, Célio Gurgel
Other Authors: Ramos, Rubens Eugênio Barreto
Format: masterThesis
Language:por
Published: Universidade Federal do Rio Grande do Norte
Subjects:
Desempenho estratégico
ISO 9000
Balanced scorecard
Gestão da qualidade
Strategic performance
Balanced Scorecard
Quality management
CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO
Online Access:https://repositorio.ufrn.br/jspui/handle/123456789/14958
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