Fatores da satisfação e fidelidade de clientes na hotelaria: um estudo sobre a percepção dos gestores de hotéis
This Master of Science Thesis deals with the perception of hotels managers about the factors affecting the loyalty and satisfaction of its customers. It is surveyed a group of managers attending a hotel industry meeting and the results of their responses are compared with three surveys on tourist sa...
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| 格式: | Dissertação |
| 语言: | por |
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Universidade Federal do Rio Grande do Norte
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| 在线阅读: | https://repositorio.ufrn.br/jspui/handle/123456789/14944 |
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