Fatores da satisfação, fidelidade e recomendação em serviço de saúde: estudo em setor ambulatorial de hospital
This thesis deals with the factors affecting customer satisfaction, loyalty and recommendation in the health care sector. It is adapted a model proposed by Johnson et al. (2001) of quality and loyalty antecedent factors and it is conducted a survey with a sample of 109 customers of a hospital on the...
Bewaard in:
Hoofdauteur: | |
---|---|
Andere auteurs: | |
Formaat: | Dissertação |
Taal: | por |
Gepubliceerd in: |
Universidade Federal do Rio Grande do Norte
|
Onderwerpen: | |
Online toegang: | https://repositorio.ufrn.br/jspui/handle/123456789/14898 |
Tags: |
Voeg label toe
Geen labels, Wees de eerste die dit record labelt!
|