Fatores da satisfação, fidelidade e recomendação em serviço de saúde: estudo em setor ambulatorial de hospital
This thesis deals with the factors affecting customer satisfaction, loyalty and recommendation in the health care sector. It is adapted a model proposed by Johnson et al. (2001) of quality and loyalty antecedent factors and it is conducted a survey with a sample of 109 customers of a hospital on the...
Sábháilte in:
Príomhchruthaitheoir: | |
---|---|
Rannpháirtithe: | |
Formáid: | Dissertação |
Teanga: | por |
Foilsithe / Cruthaithe: |
Universidade Federal do Rio Grande do Norte
|
Ábhair: | |
Rochtain ar líne: | https://repositorio.ufrn.br/jspui/handle/123456789/14898 |
Clibeanna: |
Cuir clib leis
Níl clibeanna ann, Bí ar an gcéad duine le clib a chur leis an taifead seo!
|