Os efeitos das reclamações online na lealdade dos consumidores: um estudo experimental
In an environment of constant change, technological developments, market competition and more informed consumers, the search for a lasting relationship through the conquest of loyalty has become the objective of companies. However, several authors suggest that this loyalty can be affected by negativ...
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| Rannpháirtithe: | |
| Formáid: | Dissertação |
| Teanga: | por |
| Foilsithe / Cruthaithe: |
Universidade Federal do Rio Grande do Norte
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| Ábhair: | |
| Rochtain ar líne: | https://repositorio.ufrn.br/jspui/handle/123456789/12161 |
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