The SMARTJUD tool of electronic judicial process: an interface between information science and artificial intelligence
The research aims to analyze the Artificial Intelligence tool SmartJud of the Electronic Judicial Process of the Tribunal de Justiça da Bahia. In terms of the methodology, it is a case study and a documentary research, in relation to the objectives it is characterized as exploratory-descriptive, the...
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| Principais autores: | , |
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| Formato: | Online |
| Idioma: | por |
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Portal de Periódicos Eletrônicos da UFRN
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| Endereço do item: | https://periodicos.ufrn.br/informacao/article/view/27655 |
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| Resumo: | The research aims to analyze the Artificial Intelligence tool SmartJud of the Electronic Judicial Process of the Tribunal de Justiça da Bahia. In terms of the methodology, it is a case study and a documentary research, in relation to the objectives it is characterized as exploratory-descriptive, the data collection was carried out in the database of the Chatbot tool, as well as through interviews with the managers and technicians responsible for the development of the tool. As a result, the annual average of 66% of calls resolved by SmartJud PJe for the year 2018 was observed, and the use of concepts in the interface between Information Science and Artificial Intelligence related to information management was evidenced. It can be concluded that, through the inclusion of Chatbot functionality, it was possible to identify the expansion of service to informational demands through the system, with the consequent reduction of service via Service Desk, movement of personnel to attend other types of calls, and reduction of costs. |
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