THE CULTURE THAT ABSORBED MARIA

  The case points to the portrait of a microenterprise in the branch of the Law Firm in the state of RN. It is suggested that it be applied in undergraduate courses and / or specialization in administration in people management. The services provided by the MCV & A company are recog...

ver descrição completa

Na minha lista:
Detalhes bibliográficos
Principais autores: da Silva Costa, Agne Bárbara, Pereira de Araújo, Maria Valéria
Formato: Online
Idioma:por
Publicado em: Max Leandro de Araújo Brito
Endereço do item:https://periodicos.ufrn.br/casoseconsultoria/article/view/22878
Tags: Adicionar Tag
Sem tags, seja o primeiro a adicionar uma tag!
id oai:periodicos.ufrn.br:article-22878
record_format ojs
spelling oai:periodicos.ufrn.br:article-228782021-09-19T14:42:56Z THE CULTURE THAT ABSORBED MARIA A CULTURA QUE ABSORVEU MARIA da Silva Costa, Agne Bárbara Pereira de Araújo, Maria Valéria cultura; clima organizacional; comunicação. culture; organizational climate; Communication.   The case points to the portrait of a microenterprise in the branch of the Law Firm in the state of RN. It is suggested that it be applied in undergraduate courses and / or specialization in administration in people management. The services provided by the MCV & A company are recognized by external clients who comply with the agreements signed with the office and, therefore, there is customer loyalty, meeting expectations and launching proposals for resolution of cases. With regard to the internally developed work of the young collaborator, Maria perceives the strong and entrenched culture where the hierarchy prevails, making communication difficult and creating cultural barriers that compromise the development of improvements in the organizational climate. For the construction of the case, a research was carried out, using observations and interviews with the collaborators. The board allowed the publication of the case, although it did not accept the use of the real names of the protagonists, characters and the institution. O caso aponta o retrato de uma microempresa no ramo de Escritório de Advocacia no estado do RN. Sugere-se sua aplicação em cursos de graduação e/ou especialização em administração em gestão de pessoas. Os serviços que são prestados pela empresa MCV&A são reconhecidos pelos clientes externos que cumprem com os contratos firmados se comprometendo com o escritório, sendo assim, existe a fidelização do cliente atendendo as expectativas e lançando propostas para resolução dos casos. No que diz respeito ao trabalho desenvolvido internamente a jovem colaboradora, Maria, percebe a cultura forte e arraigada onde predomina a hierarquia, dificultando a comunicação e criando barreiras culturais que comprometem o desenvolvimento de melhorias no clima organizacional. Para a construção do caso foi realizado uma pesquisa, utilizando-se de observações e entrevistas realizadas com os colaboradores. A diretoria permitiu a publicação do caso, embora não tenha aceitado a utilização dos nomes reais dos protagonistas, personagens e da instituição. Max Leandro de Araújo Brito 2017-09-13 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://periodicos.ufrn.br/casoseconsultoria/article/view/22878 Revista de Casos e Consultoria; v. 8 n. 4 (2017); e843 2237-7417 por https://periodicos.ufrn.br/casoseconsultoria/article/view/22878/14784
institution Periódicos UFRN
collection Portal de Pediódicos Eletrônicos da UFRN
language por
format Online
author da Silva Costa, Agne Bárbara
Pereira de Araújo, Maria Valéria
spellingShingle da Silva Costa, Agne Bárbara
Pereira de Araújo, Maria Valéria
THE CULTURE THAT ABSORBED MARIA
author_facet da Silva Costa, Agne Bárbara
Pereira de Araújo, Maria Valéria
author_sort da Silva Costa, Agne Bárbara
title THE CULTURE THAT ABSORBED MARIA
title_short THE CULTURE THAT ABSORBED MARIA
title_full THE CULTURE THAT ABSORBED MARIA
title_fullStr THE CULTURE THAT ABSORBED MARIA
title_full_unstemmed THE CULTURE THAT ABSORBED MARIA
title_sort culture that absorbed maria
description   The case points to the portrait of a microenterprise in the branch of the Law Firm in the state of RN. It is suggested that it be applied in undergraduate courses and / or specialization in administration in people management. The services provided by the MCV & A company are recognized by external clients who comply with the agreements signed with the office and, therefore, there is customer loyalty, meeting expectations and launching proposals for resolution of cases. With regard to the internally developed work of the young collaborator, Maria perceives the strong and entrenched culture where the hierarchy prevails, making communication difficult and creating cultural barriers that compromise the development of improvements in the organizational climate. For the construction of the case, a research was carried out, using observations and interviews with the collaborators. The board allowed the publication of the case, although it did not accept the use of the real names of the protagonists, characters and the institution.
publisher Max Leandro de Araújo Brito
publishDate 2017
url https://periodicos.ufrn.br/casoseconsultoria/article/view/22878
work_keys_str_mv AT dasilvacostaagnebarbara theculturethatabsorbedmaria
AT pereiradearaujomariavaleria theculturethatabsorbedmaria
AT dasilvacostaagnebarbara aculturaqueabsorveumaria
AT pereiradearaujomariavaleria aculturaqueabsorveumaria
AT dasilvacostaagnebarbara culturethatabsorbedmaria
AT pereiradearaujomariavaleria culturethatabsorbedmaria
_version_ 1766683696934420480

Registros relacionados