THE USER'S PERSPECTIVE IN THE BASIC ATTENTION ON THE HOSPITALITY OF THE ELDERLY
Introduction: The host, one of the guidelines of the National Humanization Policy, is a technology for the reorganization of servi...
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| প্রধান লেখক: | , , , , |
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| বিন্যাস: | Online |
| ভাষা: | por |
| প্রকাশিত: |
Portal de Periódicos Eletrônicos da UFRN
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| অনলাইন ব্যবহার করুন: | https://periodicos.ufrn.br/rcp/article/view/17290 |
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| সংক্ষিপ্ত: | Introduction: The host, one of the guidelines of the National Humanization Policy, is a technology for the reorganization of services, allowing the guarantee of universal access and humanization of care. Objective: This study analyzed the perspective of the user in the Basic Care about the reception to the elderly. Methodology: This is a descriptive and analytical study composed of users, aged 60 and over, linked to the Family Health Unit of the city of Natal / RN. The research was approved with an opinion nº 1,808,237. For the data collection, the semi-structured interview was used and the data were analyzed through the Bardin Content Analysis. Results: Emergent follow categories: (1) Caution -the host was correlated to care and respect with the person, seen as a broad conception; (2) Access -the direct relationship with the long wait in the management of consultations and medical care was verified; Resolutivity (3) -again evidenced the bureaucratization of the health system and the search for private services proved to be the option of choice. Conclusion: It was concluded that the perspective on the reception of elderly people in Primary Care is seen with many weaknesses, highlighting the contradictions in the humanization of health actions. |
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