Quality in tourism higher education in Brazil : the voices of undergraduate studants/

Abstract:This research was motivated by recent developments in the provision of tourism higher education in Brazil and by the author's experience as a lecturer in that country. The existing models of quality management in tourism higher education are critiqued and a focus on the student voice o...

ver descrição completa

Na minha lista:

Detalhes bibliográficos
Principais autores:	Leal, Sérgio Rodrigues., Aiykoru, Maureen., University of Surrey.
Formato:	Tese
Publicado em:
Assuntos:	Gestão em qualidade - Turismo - Tese. Educação superior - Perspectivas - Estudantes -
Endereço do item:	https://app.bczm.ufrn.br/home/#/item/223221
Tags:	Adicionar Tag Sem tags, seja o primeiro a adicionar uma tag!

id	oai:localhost:123456789-148450
record_format	dspace
spelling	oai:localhost:123456789-1484502022-12-01T10:45:48Z Quality in tourism higher education in Brazil : the voices of undergraduate studants/ Leal, Sérgio Rodrigues. Aiykoru, Maureen. University of Surrey. Gestão em qualidade - Turismo - Tese. Educação superior - Turismo - Tese. Perspectivas - Estudantes - Tese. Abstract:This research was motivated by recent developments in the provision of tourism higher education in Brazil and by the author's experience as a lecturer in that country. The existing models of quality management in tourism higher education are critiqued and a focus on the student voice on quality is advocated as an alternative. The following research question was the starting point for the study: What is quality in tourism higher education and how can it be improved according to the students' voices? It aimed at identifying the most important elements of quality for a positive student experience and uncovering suggestions on how to enhance them based on the students' own voices. However, as the research progressed, another important issue emerged - how teachers and institutions deal with the student voice on quality. This issue was addressed through the analysis of the student as a stakeholder within the context of quality in tourism higher education. As such, the key concepts investigated were: tourism higher education, quality and student voice. The main aim was to fill in a gap in the literature and to provide a critique of quality in tourism higher education in Brazil based on the voice of students, how lecturers respond to those voices and the existing literature and models. To do so, 53 undergraduate Brazilian students took part in focus group interviews. The data was analyzed through the categorization of major themes and sub-themes. After that, teachers were interviewed in order to investigate how they deal with the student voice on quality and to identify their responses to specific issues raised by their students The results were categorized using a pre-defined structure used during the data collection process The results of both elements of fieldwork are linked back to the key concepts discussed on the literature review to produce a critique of quality in tourism higher education in Brazil Two main contributions to knowledge emerged from this study first, a critique of the existing traditions of quality management in tourism higher education, second, new dimensions and perspectives on quality in tourism higher education in Brazil based on the student voice and on lecturers' responses to those voices. 1 2022-10-06T13:21:15Z 2022-10-06T13:21:15Z 2009. Tese 658.56 L435q TESE 223221 https://app.bczm.ufrn.br/home/#/item/223221 https://app.bczm.ufrn.br/home/#/item/223221
institution	Acervo SISBI
collection	SIGAA
topic	Gestão em qualidade - Turismo - Tese. Educação superior - Turismo - Tese. Perspectivas - Estudantes - Tese.
spellingShingle	Gestão em qualidade - Turismo - Tese. Educação superior - Turismo - Tese. Perspectivas - Estudantes - Tese. Leal, Sérgio Rodrigues. Aiykoru, Maureen. University of Surrey. Quality in tourism higher education in Brazil : the voices of undergraduate studants/
description	Abstract:This research was motivated by recent developments in the provision of tourism higher education in Brazil and by the author's experience as a lecturer in that country. The existing models of quality management in tourism higher education are critiqued and a focus on the student voice on quality is advocated as an alternative. The following research question was the starting point for the study: What is quality in tourism higher education and how can it be improved according to the students' voices? It aimed at identifying the most important elements of quality for a positive student experience and uncovering suggestions on how to enhance them based on the students' own voices. However, as the research progressed, another important issue emerged - how teachers and institutions deal with the student voice on quality. This issue was addressed through the analysis of the student as a stakeholder within the context of quality in tourism higher education. As such, the key concepts investigated were: tourism higher education, quality and student voice. The main aim was to fill in a gap in the literature and to provide a critique of quality in tourism higher education in Brazil based on the voice of students, how lecturers respond to those voices and the existing literature and models. To do so, 53 undergraduate Brazilian students took part in focus group interviews. The data was analyzed through the categorization of major themes and sub-themes. After that, teachers were interviewed in order to investigate how they deal with the student voice on quality and to identify their responses to specific issues raised by their students The results were categorized using a pre-defined structure used during the data collection process The results of both elements of fieldwork are linked back to the key concepts discussed on the literature review to produce a critique of quality in tourism higher education in Brazil Two main contributions to knowledge emerged from this study first, a critique of the existing traditions of quality management in tourism higher education, second, new dimensions and perspectives on quality in tourism higher education in Brazil based on the student voice and on lecturers' responses to those voices.
format	Tese
author	Leal, Sérgio Rodrigues. Aiykoru, Maureen. University of Surrey.
author_facet	Leal, Sérgio Rodrigues. Aiykoru, Maureen. University of Surrey.
author_sort	Leal, Sérgio Rodrigues.
title	Quality in tourism higher education in Brazil : the voices of undergraduate studants/
title_short	Quality in tourism higher education in Brazil : the voices of undergraduate studants/
title_full	Quality in tourism higher education in Brazil : the voices of undergraduate studants/
title_fullStr	Quality in tourism higher education in Brazil : the voices of undergraduate studants/
title_full_unstemmed	Quality in tourism higher education in Brazil : the voices of undergraduate studants/
title_sort	quality in tourism higher education in brazil : the voices of undergraduate studants/
publishDate	2022
url	https://app.bczm.ufrn.br/home/#/item/223221
work_keys_str_mv	AT lealsergiorodrigues qualityintourismhighereducationinbrazilthevoicesofundergraduatestudants AT aiykorumaureen qualityintourismhighereducationinbrazilthevoicesofundergraduatestudants AT universityofsurrey qualityintourismhighereducationinbrazilthevoicesofundergraduatestudants
_version_	1766821360629186560

Quality in tourism higher education in Brazil : the voices of undergraduate studants/

Registros relacionados